Privacy Policy

This Privacy Policy is an effort by PT Djaya Dipa Indonesia with its Hobikoe Platform to respect and protect every user data and information on the Hobikoe.com site, its derivative sites, and the hobikoe.com mobile application.

By accessing and using the Hobikoe service, the User declares that every User data is correct and valid data, and the User gives consent to Hobikoe to obtain, collect, store, manage and use the data as stated in the Privacy Policy and the Hobikoe Terms and Conditions.

1. Hobikoe.com is operated and owned by us, PT. Djaya Dipa Indonesia, which is a limited liability company established under the laws of the Republic of Indonesia, having its address at Jalan Prof. Dr. Soepomo, SH No. 1114A Ex. Warungboto Kec. Umbulharjo City of Yogyakarta, DI Yogyakarta.

2. Hobikoe.com services offered to Users through the Online Marketplace Platform of hobbieskoe.com as a Provider of Electronic System-Based Trading Transactions (PTPMSE) including but not limited to product offerings through the Hobikoe.com Portal, providers of online trading systems, providers of online trading applications etc. .

3. Hobikoe.com Online Marketplace Platform or hobikoe.com system is a system that exists on website pages, mobile website pages, mobile applications, and other applications with the domain address www.hobikoe.com provided by Hobikoe.com.

4. The user of the online marketplace platform of hobikoe.com is you, a person or legal entity who is a Buyer and/or Seller, who uses and enjoys all the features and facilities provided on the Hobikoe.com Service and/or the Hobikoe.com Portal.

5. Seller, namely you, a person or legal entity who carries out activities, including but not limited to, being registered as a seller in the marketplace system of the Hobikoe.com Platform, conducting sales transactions on the Online Marketplace Hobikoe.com Platform, and agreeing to the Seller's Terms and Conditions at the time register as a Seller on the Hobikoe.com Online Marketplace Platform.

6. Buyer, namely you, any person or legal entity that carries out activities, including but not limited to, registered as a hobikoe.com account owner, who visits, selects the Products provided, makes Product transaction processes, and uses all the Hobikoe.com Services that are provided. can be used by Buyers on the Hobikoe.com Portal.

7. Contents Content means all materials or information contained in or available through the Hobikoe.com Service or the Hobikoe.com Portal, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, merging data and devices. software and all intellectual property rights in the Hobikoe.com Service or the Hobikoe.com Portal.

8. Products: physical goods or digital services on the Hobikoe.com Portal held by Hobikoe.com or its affiliates, and/or Sellers registered on the Hobikoe.com Portal that can be purchased by Buyers.

1. All Content provided on the Hobikoe.com Service or the Hobikoe.com Portal is the property of Hobikoe.com. Provision of Content is protected by applicable Laws and related Intellectual Property Laws.

2. Content that is or is available on the Hobikoe.com Service or the Hobikoe.com Platform by the Hobikoe.com Platform. Users and Sellers are the responsibility of the Content uploader. And you hereby declare that you release hobikoe.com from claims for publishing such Content to the Hobikoe.com Service

TERMS OF USER REGISTRATION PLATFORM Hobikoe.com

1. We invite you to register as a User of the Hobikoe.com Online Marketplace Platform, after fulfilling the following general requirements:

a. You are an individual who has reached the minimum age limit of 18 (eighteen) years or more at the time of registration, or otherwise determined based on the provisions of the User Account.

b. You are a legal entity/business entity with legality as required by us and applicable laws and regulations in the legal jurisdiction.

c. You declare that you are not an individual and/or legal entity that is prohibited by the laws of the Republic of Indonesia from receiving or using the Hobikoe.com Service.

d. You represent that the agreement with Hobikoe.com does not violate the terms, agreements, other rights and obligations with a third party.

e. You represent that all information and/or documents that you fill out or submit to hobikoe.com are accurate, true, complete, current and appropriate.

f. We have the right at any time to check the truth, validity of information or documents submitted to Hobikoe.com or to the Hobikoe.com Platform. If fraud or discrepancy is found based on an independent assessment, Hobikoe.com reserves the right to terminate, cancel or block your access and membership to Hobikoe.com services.

See our Privacy Policy on how to collect, use or disclose your personal information and data protection practices.

The Electronic Contract is a form of engagement with your agreement to use the Hobikoe.com Services, including but not limited to the "General Seller Terms and Conditions" and "Hobikoe.com Online Marketplace Platform User Terms and Conditions". When you agree and continue the process on the Hobikoe.com Platform provided by the Hobikoe.com Service, you are deemed to have agreed to all the terms as stipulated in the Electronic Contract. This Electronic Contract is displayed after you have gone through several processes on the Hobikoe.com Platform including registration as a User of the Hobikoe.com Platform, ordering Products, etc.

In the event of termination of the Electronic Contract by Hobikoe.com for any reason, you and Hobikoe.com agree to waive Article 1266 of the Indonesian Civil Code only as long as judicial intervention is required to terminate all agreements that have been made.

In using the Hobikoe.com Service, you are responsible for maintaining the confidentiality of all account content and passwords. If you are under 18 years of age, you are required to obtain parental or guardian consent, acceptance or approval from parents/guardians for these Terms and Conditions including consent to be responsible for: (i) Actions; (ii) all costs incurred in connection with accessing the Hobikoe.com Services or purchasing Products; and (iii) acceptance of and compliance with these Terms and Conditions.

TERMS OF COLLECTION AND COLLECTION OF USER PERSONAL DATA

Hobikoe collects User's Personal Data with the aim of processing User transactions, managing and expediting the process of using the Site, as well as other purposes as long as permitted by the applicable laws and regulations. The User data collected is as follows:

1. Data submitted independently by the User, including but not limited to data submitted when the User:

a. create or update a Hobikoe account, including user name (username), email address, telephone number, password, address, photo, and other information that can identify the User;

b. contact Hobikoe, including through customer service;

c. fill out a survey sent by Hobikoe or other parties officially appointed to represent Hobikoe;

d. interact with other Users through messaging features, product discussions, reviews, ratings, Resolution Centers (as defined in the Terms and Conditions) and other interactive features (either one-way or two-way) contained on the Site;

e. use the services on the Site, including detailed transaction data, including the type, amount and/or description of the product or service purchased, delivery address, payment channel used, transaction amount, transaction date and time, and other transaction details;

f. fill in payment data when the User performs payment transaction activities through the Site, including but not limited to bank account data, credit cards, virtual accounts, instant payments, internet banking, retail outlets; and/or

g. fill in detailed data regarding the delivery address (for Buyers), pick-up address and store location (for Sellers), including but not limited to complete address data, location coordinates in the form of longitude latitude, telephone number, and the name listed when storing data in Hobikoe.

h. use features on the Site that require access permission to the relevant data stored on the User's device.

2. Data recorded when the User uses the Site, including but not limited to:

a. real or approximate location data such as IP address, Wi-Fi location and geo-location;

b. data in the form of time from each User activity in connection with the use of the Site, including registration, login and transaction times;

c. User preferences or usage data, including User interactions in using the Site, saved choices, and selected settings. The data is obtained using cookies, pixel tags and similar technologies that create and maintain a unique identifier;

d. device data, including the type of device used to access the Site, including hardware model, operating system and version, software, IMEI number, file name and version, language choice, unique device identifier, advertising identifier, serial number, device movement information, and/or cellular network information; and/or

e. data records (logs), including records on servers that receive data such as device IP addresses, access dates and times, application features or pages viewed, application work processes and other system activities, browser type, and/or sites or services third parties that the User uses before interacting with the Site.

3. Data obtained from other sources, including but not limited to:

a. data in the form of geo-location (GPS) from Hobikoe sellers who help Hobikoe in developing and providing services on the Site to Users, including payment service providers, logistics or courier partners, site infrastructure, and other partners.

b. data in the form of email, phone number, name, gender, and/or date of birth of the Hobikoe seller where the User creates or accesses a Hobikoe account, such as social media services, or sites/applications that use Hobikoe's application programming interface (API) or those used by Hobikoe;

c. data from financial service providers, including but not limited to credit rating agencies or bureaus or the Credit Information Management Agency (LPIP);

d. data from financial service providers (if the User uses specific features such as applying for a loan through the Hobikoe Site/Application); and/or

e. data in the form of emails from marketing service providers.

Hobikoe can combine data obtained from these sources with other data in its possession.

Hobikoe may use Personal Data obtained and collected from Users as mentioned in the previous section for the following matters:

1. Process all forms of requests, activities or transactions made by Users through the Site, including for the purpose of sending products to Users.

2. Provision of features to deliver, deliver, maintain and improve our products and services, including:

a. offer, obtain, provide, or facilitate marketplace services such as home pages, searches, searches, advertisements, product recommendations, Hobikoe, or other products through the Site;

b. enable features to personalize User's Hobikoe account, such as Shopping Cart, Wishlist and Favorite Stores; and/or

c. perform internal activities necessary to provide services on the Hobikoe site/application, such as solving software problems, bugs, operational issues, conducting data analysis, testing, and research, and to monitor and analyze usage trends and activities.

3. Assist Users when communicating with Hobikoe Customer Service, including to:

a. examine and resolve User problems;

b. direct User inquiries to appropriate customer service personnel to resolve issues;

c. monitor and improve Hobikoe's customer service response;

d. contacting the User via email, letter, telephone, fax, and other communication methods, including but not limited to assisting and/or completing the transaction process or problem solving process, as well as delivering news or other notifications regarding the protection of User's Personal Data by Hobikoe, including failure of protection of User's Personal Data;

e. use information obtained from Users for the purpose of research, analysis, product development and testing in order to improve the security of services on the Site, as well as develop new features and products; and

f. inform Users regarding products, services, promotions, studies, surveys, news, latest developments, events and other information, either through the Site or through other media. Hobikoe may also use this information to promote and process contests and sweepstakes, award prizes, and serve relevant advertisements and content about Hobikoe services and their sellers.

4. Monitor or investigate suspicious transactions or transactions that are indicated to contain elements of fraud or violations of the Terms and Conditions or applicable legal provisions, as well as take necessary actions as a follow-up to the results of monitoring or investigating the transaction.

5. In certain circumstances, Hobikoe may need to use or disclose User's Personal Data for law enforcement purposes or to fulfill the requirements and obligations of applicable laws and regulations, including in the event of a dispute or legal process between the User and Hobikoe, or an alleged criminal act. such as fraud or data theft.

6. Facilitate merger transactions, sale of company assets, consolidation or restructuring, financing or acquisitions involving Hobikoe.

1. Hobikoe is committed to maintaining the confidentiality of User Personal Data which is under the control of Hobikoe and guarantees that there is no disclosure, sale, transfer, distribution and/or borrowing of User's Personal Data to other third parties, without the consent of the User, except in the following cases: following:

a. it is necessary to disclose User Personal Data to partners or other third parties who assist Hobikoe in providing available services or services that will later be available on the Site and process all forms of User activity on the Site, including processing transactions, payment verification, promotions, and delivery. product.

b. Hobikoe may provide User Personal Data to sellers in accordance with User consent to use seller services, including other applications or sites that have integrated their API or services, or sellers with whom Hobikoe has collaborated to organize promotions, competitions, or special services available on Sites, such as Hobikoe's Auctions or Direct Sold programs.

c. Hobikoe may provide User Personal Data to third parties who use and integrate the public API provided by Hobikoe (including but not limited to Hobikoe seller service providers) with applications or sites it operates for the purpose of completing transactions between Buyers and Sellers on the Site or for the purpose of using the Data. Other individuals mentioned in Part B of this Privacy Policy.

d. there is a need for communication between Hobikoe sellers (such as logistics, payment providers, and other feature or service facilities providers) and Users in terms of resolving problems or other matters.

e. Hobikoe may provide User Personal Data to vendors, consultants, marketing partners, research firms/institutions, or similar service providers in the context of marketing activities carried out by third parties, improving and maintaining the quality of Hobikoe services, as well as other publication activities.

f. Users contact Hobikoe through public media such as blogs, social media, and certain features on the Site, where communication between Users and Hobikoe can be seen and known by the general public.

g. Hobikoe may share User Personal Data with its subsidiaries and affiliates to help provide services or perform data processing for and on behalf of Hobikoe.

h. Hobikoe may disclose and/or provide User's Personal Data to interested parties in the context of carrying out the User's creditworthiness analysis.

i. Hobikoe discloses User's Personal Data in an effort to comply with legal obligations and/or legitimate requests from law enforcement officials or authorized state administrative agencies.

2. In connection with the disclosure of User Personal Data as described above, Hobikoe will/may need to disclose User Personal Data to third party service providers, agents and/or affiliates or companies related to Hobikoe, and/or other third parties located outside the territory of Indonesia. . However, third party service providers, agents and/or affiliates or related companies and/or other third parties will only manage and/or utilize User's Personal Data in connection with one or more purposes as regulated in this Privacy Policy and in accordance with the provisions of the regulations. applicable laws and regulations.

1. In using any Hobikoe features and/or services, Users are prohibited from uploading or using words, comments, pictures, videos or any content that contains elements of SARA, discrimination, demeaning or cornering others, vulgar, threatening, advertising or do promotions to sites other than the Hobikoe Site, or other things that can be considered not in accordance with social values ​​and norms or based on policies determined by Hobikoe themselves. Hobikoe has the right to take necessary actions for violations of these provisions, including content deletion, store moderation, account blocking, and others. Further provisions regarding the Hobikoe content policy can be seen and video conditions can be viewed as follows:

Product Video is a feature on products in the form of videos that can be uploaded by Sellers with the aim of providing an overview of the products being sold. Hobikoe will automatically delete your product and/or Product Video if it is not in accordance with these Terms and Conditions. Make sure you upload the video according to the Hobikoe Terms and Conditions.

You can see the terms of prohibited Product Video content on the following Hobikoe Site/Application:

Product Video Content Terms

Prohibited Product Video Content on the Hobikoe Site/App:

Product Video Content violates IPR and MLM Products

1. Video Content Products sold violate intellectual property rights, copyrights, trademarks, or other proprietary rights, including but not limited to containing elements of promoting and/or offensive to other online stores with the intention of promoting, vilifying, etc. or the products being sold in the form of goods with exclusive distribution rights that can only be traded with the MLM sales system. To report IPR violations & MLM Products, please click HERE.

a. Product Video Content Promotes Products or Attributes Prohibited or Restricted by Hobikoe

b. Product Video Content is not allowed to contain SARA or hate speech

c. Product Video Content Contains Elements of Violence, Harassment, Harassment, and Threatening

d. Product Video Content Contains Political Elements

e. Product Video Content Containing Pornographic Elements.

f. Product Video Content Mentioning Personal Contacts or requesting personal contact from buyers such as phone numbers, e-mails, account numbers, addresses, or links that aim to direct transactions outside of Hobikoe (indicated of fraud)

g. Product Video Content Is Spam

1. Users are prohibited from using photos/images of goods that have a watermark indicating the ownership rights of others.

2. The User hereby understands and agrees that the misuse of the photos/images uploaded by the User is the User's personal responsibility.

3. Sellers are not allowed to use photos/images of goods or shop logos as a medium to advertise or promote to other sites outside the Hobikoe Site, or provide personal contact data to make transactions directly to buyers/potential buyers.

4. The seller guarantees that the uploaded photos/images do not include content that is prohibited or violates the property rights of other parties. If it is found that photos/images violate the content or there are reports of violations of the rights of other parties, then Hobikoe has the right to take necessary actions for violations of these provisions, including but not limited to deleting content and/or other actions that need to be taken.

5. When a User uploads to the Hobikoe Site with content or posts content, the User grants Hobikoe a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensed (through multiple tiers) right to exercise any and all copyright, publicity, trademark, database rights and intellectual property rights that the User has in the content, in any known media now or in the future. Furthermore, to the fullest extent permitted by applicable law, you waive your moral rights and undertake not to assert those rights against Hobikoe.

6. Users guarantee that they do not violate intellectual property rights in uploading User content to the Hobikoe site. Each User hereby is personally responsible for infringement of intellectual property rights in uploading content on the Hobikoe Site.

7. Hobikoe provides a "Conversation" feature to make it easier for buyers to interact with sellers, regarding the goods offered. The seller is not allowed to use these features for the purpose of increasing the price of his merchandise in any way, including making comments for the first time or making subsequent / continuous comments on a regular basis (flooding / spam).

8. Although we try to offer reliable information, we cannot promise that the catalog will always be accurate and up-to-date, and the User agrees that the User will not hold Hobikoe responsible for any discrepancies in the catalog. The catalog may include copyright, trademark or other proprietary rights.

9. Content or material that will be displayed or displayed on the Hobikoe Site/Application through the Feed will be subject to the Site Terms, legal regulations, and applicable advertising ethics.

10. KOL, Users or other parties who use the Feed feature are fully responsible for the content or material uploaded through the Feed feature.

11. Hobikoe has the right to at any time take down the content or material contained in the Feed which is considered to violate the Site Terms and Conditions, applicable legal regulations, and applicable advertising ethics.

12. Hobikoe reserves the right at any time without prior notice, to take action to reduce content if the contents of User Generated Content refer to Google Play Store policies which can be viewed HERE.

13. Hobikoe reserves the right at any time without prior notice, to take action in the form of decreasing the reputation of the store or moderating the store, if the Seller is suspected of manipulating content, including but not limited to manipulation of writing product names, product images, product descriptions and/or other activities that aims to trick content sales so that they can still make offers using the Hobikoe Application.

1. Sellers are prohibited from using storefronts (including but not limited to store information and item information) as a medium to advertise or promote to other web pages outside the Hobikoe site.

2. Sellers are prohibited from providing personal contact data with the intention of conducting transactions directly to Buyers / potential Buyers.

3. The seller is prohibited from providing information (information on the store and/or goods) other than/outside the description of the store and/or the goods in question.

4. Naming of Goods and product information must be done in accordance with detailed information, specifications, and conditions of the Goods, thus Users are not allowed to include names, descriptions, pictures and/or words that are not related and/or do not match the Goods.

5. Sellers who add video references to the Storefront window sourced from third party links including but not limited to Youtube and Google must comply with third party policies, in terms of Youtube policies can be seen HERE and Google Policies can be seen HERE.

6. The naming of the goods and product information must be in accordance with the condition of the goods displayed and the user is not allowed to include names and information that are not in accordance with the condition of the goods.

7. Hobikoe has the right without prior notice to withdraw subsidies (cashback), cancel Rewards benefits, decrease content and/or store moderation, if violations are found.

8. The seller is obliged to separate each item that has a different size and price.

9. Hobikoe has the authority to take over the Seller's shop sub-domain if the Seller's account has been inactive for more than 9 months, and/or the owner of the official trademark (in accordance with the General Register of Marks in Indonesia) with the same name as the Seller's sub-domain does claim against it because they want to use the sub-domain.

10. Hobikoe has the authority to change the name and/or use the name of the Store and/or User's domain for Hobikoe's internal interests.

• Purchases must be made on the official Hobikoe website or application.

• Purchases must use the payment method that has been determined by Hobikoe.

• All buyers understand that all products on the Hobikoe website are sold and shipped by registered stores, not by Hobikoe.

Each buyer at the time of making a transaction agrees that:

• Each buyer has read and understood all product information such as description, price, weight, and other information and is responsible for the decision chosen by the buyer.

• Every buyer understands that the colors listed on the website may be different from the actual colors of the products sold, it depends on the monitor resolution of the device used by the buyer.

• Errors at the time of purchase such as inputting shipping address errors, nominal transfer errors and other errors are the responsibility of the buyer.

• Hobikoe does not transfer legal ownership of goods from the Store to the buyer.

• After the buyer checks out and for 1 (one) day the store does not confirm the order, the purchase is canceled and the transaction funds are returned according to the terms and conditions.

• Each buyer understands and agrees that the availability of product stock is the responsibility of the store that sells the product.

• If the purchase is canceled by the shop, system or Hobikoe admin then all transaction funds will be returned to the buyer according to the terms and conditions.

• Buyers cannot cancel purchases after the transaction process.

Consignee

• It should be understood beforehand that the one who sent the goods was not from Hobikoe.

• Goods that have been received and there are no complaints, the buyer must immediately confirm the receipt of goods.

• If the buyer does not confirm receipt of the goods after exceeding the time limit of 3 (three) days and the goods have been declared delivered based on information from the delivery service, the purchase process is declared complete and the transaction funds will be forwarded to the store transaction history.

Some things that allow goods to arrive late to the buyer:

• Hobikoe is not responsible for the delay in receiving the goods by the buyer.

• Delivery of goods is the responsibility of the store and the delivery service chosen by the store.

• Error shipping address, this is the responsibility of the buyer, shop or delivery service depending on the error that entered the address.

• Items lost during delivery, this is the responsibility of the delivery service.

• The goods are still in transit by the delivery service, because the estimated time is not correct, this is the responsibility of the delivery service.

• If the delivery service is late, it can be checked from the receipt number given by the store.

• Goods have arrived but are not directly received by the buyer concerned.

• If the status of the transaction is sent but the goods have not been received by the buyer, then make sure the goods have been received by other parties around such as other family members or closest neighbors.

• All errors during the transaction process, whether intentional or unintentional, are beyond Hobikoe's responsibility.

• Hobikoe only acts as a facilitator for complaints between buyers and shops.

• A valid complaint is a complaint made when the goods are received and the buyer confirms the receipt of the goods because the goods are not suitable.

• Complaints about the purchased product if there is a discrepancy, it is the responsibility of the buyer and the store.

• All costs for complaints that occur are the responsibility and agreement between the buyer and the shop.

• Transaction funds will be held in Hobikoe until the problem is resolved between the Buyer and the Store.

• If within 40 (forty) Days there is no agreement between the Buyer and the Store, then Hobikoe has the right to decide unilaterally the solution.

• Help Center can be addressed to callcenter@hobikoe.com

UNAUTHORIZED TRANSACTION

Unauthorized transactions are transactions that violate the Hobikoe terms and conditions. Transaction is invalid if:

• Buyers make fictitious or fake transactions in any way and purpose. (For example, transactions to increase shop ratings).

• Transactions made by hacking Hobikoe's account.

• Transactions carried out with indications of fraud such as the similarity of data between the Buyer and the Store, and so on.

• If an unauthorized transaction occurs, the Hobikoe account will be deactivated.

• All transaction funds will be returned (Refund) to the buyer according to the terms and conditions stated in the Return Policy

• If there is an invalid transaction more than once, the Hobikoe account will be permanently deactivated.

• If an unauthorized transaction occurs and leads to a violation of criminal or civil law, it will be processed according to applicable law.

 HOBIKOE SELLER TERMS

1. Make your store look as attractive as possible (sellers)

Buyers will be more interested if you use good quality photos in your store product list. Show your skills in taking photos and provide the highest quality photos. Don't forget to provide accurate product information by including a detailed product description. Complete information helps shoppers to shop safely. Serving buyers wholeheartedly can give your shop a chance to get a good rating and get good feedback from buyers.

2. Be a polite seller

We want to maintain a safe environment for everyone to enjoy a pleasant online shopping experience. Make sure your content remains appropriate and in accordance with the norms. This means that it does not contain vulgar language or words, offending SARA sentiments, harsh words, spam and others. We require mutual respect and good behavior. Ensure transactions are safe and enjoyable for everyone.

3. Take care of your store's reputation

Create a pleasant shopping experience for your shoppers by replying to their messages quickly and precisely. Shoppers with high levels of satisfaction are more likely to shop again and give your store a good rating.

Maintain the reputation of your store by preparing sufficient stock of goods and sending orders on time. This is done to avoid order cancellations or refunds.

To ensure that every user has a pleasant shopping experience, Hobikoe will send alert notifications to sellers who have a bad store reputation. In certain cases, Hobikoe may terminate exclusive features of your store (example: free shipping program, Hobikoe selected sellers), lower your product search ranking, limit or suspend access to your store account.

Here are some tips to maintain your store's reputation:

a. Monitor and update your stock at least once a day

b. Provide detailed and clear product and service descriptions, accompanied by original photos of the products you are selling

c. Respond to buyer messages quickly and on time

d. Make sure your item is in good condition before shipping

e. Pack orders properly and carefully to avoid damage in shipping

f. Respond to requests for returns / refunds quickly

g. If you want to cancel an order due to unforeseen events, be sure to immediately notify the buyer by giving a clear reason

1. Violating the General Terms of Hobikoe Products

Products sold on Hobikoe must display clear and understandable information. We will also limit the types of products that can be traded according to Hobikoe's policies.

2. Product name and details are irrelevant

We want all Hobikoe users to get relevant information when opening a product page. Make sure that your Photo, Name and Product Description are appropriate and really display the product you want to sell. Each product page can only be used to sell one type of object and one brand, unless the product being sold is indeed a product that is sold in packages (bundling).

3. Product photos that contain negative elements

Hobikoe is an online marketplace platform that can be accessed by anyone and we want to keep all users comfortable. You are prohibited from uploading photos containing vulgar and abusive language or words, offending SARA sentiments, and others.

4. Spam words

Hobikoe prohibits the use of spam words so that users can find products easily. Spam words are words that are irrelevant or not related to the product being sold. Adding irrelevant brand names, keywords or hashtags will hinder the product search process, and may cause the product to be removed or blocked by our system. Examples of prohibited spam words:

a. Using irrelevant keywords in the product name. Example: Selling kris, precious stones etc. Always make sure the product name contains only one type of item that matches the product.

b. Include other items in the product description other than the product being sold. Example: selling stones, but in the description of other products/services

c. Listing irrelevant numbers or letters in the product name. Example: Majapahit coin 12356 or QWERTYYIOPOPAS gemstone.

d. Include redundant word repetition in product names. Example: discount discount antiques.

e. Listing incorrect or inappropriate brand attributes. Example: If the product you are selling is Antique Painting, make sure the attributes are listed correctly, not other irrelevant products.

5. Uploading (uploading) duplicate products

A product is said to be a duplicate if the product is uploaded (uploaded) many times without any significant difference between them. Sellers are prohibited from uploading (uploading) duplicate products from any account, including if users create different accounts to sell the same product and sell with duplicate accounts. This may cause your product to be automatically blocked by our system.

6. Using old product pages to upload new products

Product pages that already have ratings are strictly prohibited from being used to sell a different product. If Hobikoe detects this, your product will be restricted. You can return the product page details to the original product no later than 3 (three) days or the product will be deleted.

7. Price manipulation

Manipulating prices is a violation of Hobikoe rules for example: listing a product at a very low price for the purpose of not being sold or bought by Hobikoe users. This may cause your product to be automatically blocked by our system.

8. Directing Buyers for transactions outside of Hobikoe

It is strictly forbidden to direct Buyers to make transactions outside of Hobikoe, such as by including your name, logo and other buying and selling place links in your product/store name/description. This may result in your product being removed or blocked by our system. You are also prohibited from including personal contacts such as mobile phone numbers, SMS or WhatsApp. The social media platforms listed on Hobikoe only serve as a means of conveying information about sellers in order to gain more trust from buyers to make transactions at your store.

9. Identity fraud

Fraud and identity fraud are serious offenses in Hobikoe. Respect the rights of others and write clearly If you use other people's photos (not actual photos).

 The following are examples of identity fraud:

a. Collect and use other people's data without their knowledge (such as personal data, photos, and other personal data).

b. Misuse someone else's identity to increase the credibility of your account.

Help us to create a good and strong community. If you find any identity fraud or any of the things described above, please contact the Hobikoe help center immediately.

10. Product non-conformance

If there is a discrepancy between the title, description, pictures, and promises of the products and services, it is the responsibility of the seller. Hobikoe is not responsible for the conditions conveyed by the seller.

11. Unauthorized use of the Hobikoe logo

Any use of the Lowest Price Guarantee logo/watermark and/or other Hobikoe-related logos for promotional and/or other marketing purposes must obtain official permission from Hobikoe. Hobikoe reserves the right to delete and/or adjust content, including limiting user accounts if necessary, for any use of the Lowest Price Guarantee logo/watermark and/or other Hobikoe-related logos that are detected to be unlicensed.

12. Violation of the terms of service and fraud

All promo codes are provided to Sellers to help increase and grow user sales. The following are strictly prohibited on our platform:

a. Sales information fraud

b. Misuse of product discounts and Free Shipping

c. Voucher Abuse

d. Fraud in any form

13. Interfering with other users' selling activities

Hobikoe has the right to freeze the account and/or cancel the transaction and/or give penalty points if the user is found to have taken actions that interfere with the selling activities of other users.

Hobikoe monitors all user accounts and ensures that users comply with all our regulations. Violation of this rule may result in but not limited to the following actions:

a. Permanent deletion of user accounts

b. Freezing of Hobikoe Guarantee funds for investigation if needed

c. Civil and/or criminal lawsuits or provision of material and immaterial compensation

Everyone has an important role in keeping Hobikoe safe. Hobikoe is open for everyone to use the Hobikoe online marketplace platform in buying and selling transactions. With mutual respect, we can create a community of antiques and the best hobby in online shopping. If you find a violation, you can notify the Hobikoe team by reporting the product or user through the Hobikoe help center. Please note that this does not guarantee account or product deletion as it will still be processed through Hobikoe's policy. Your feedback is very important to us. If you have suggestions and feedback to create a better shopping experience at Hobikoe, please contact our help center.

1. Open google and enter the linkhobikoe.com

2. Select the REGISTER menu on the main page

3. Click REGISTER NOW

4. Fill in your Name and Active Email and Password on the CREATE ACCOUNT Page

5. Check by registering you agree to our terms & conditions

6. Click Create Account

7. Open the email inbox, see the verification email from Hobikoe

8. Click here on the verification email to go to the Hobikoe dashboard

9. Click Manage Profile Then Fill Personal Data (including download photos) in BASIC INFO

10. Click Update Profile

11. Fill in your Identity (Upload KTP / SIM) on ACCOUNT VERIFICATION

12. Click SEND ID

13. FULL ADDRESS

When finished, you can register as a seller or buyer by following the further instructions set by Hobikoe.

 HOW TO BECOME A SELLER IN HOBIKOE

1. Click BECOME A SELLER

2. Fill in the BASIC INFO completely (Store name, Logo & Address)

3. Click REGISTER YOUR STORE

4. You are now in STORE SETTINGS

5. Fill in the BASIC INFO in Store Settings completely (Store Name, Upload Store Photo, Complete Address, Title Front View Store Name, Fill Description Store Name Front View)

6. Click SAVE

7. In the SLIDER SETTINGS select a photo for the store header, a maximum of 5 photos

8. Click SAVE

9. In the SOCIAL MEDIA Link Menu, fill in the appropriate social media link that you have

10. Click SAVE

11. Click the HOME menu and then click VERIFY NOW

12. STORE VERIFICATION menu appears

13. Complete VERIFICATION INFO

14. Click APPLY

15. Wait for Approval from Hobikoe Admin

16. Check on the HOME for VERIFICATION (green logo on the right)

17. Click PRODUCT

18. Click ADD NEW PRODUCT

19. Fill in PRODUCT INFORMATION

20. Fill in PRODUCT IMAGES (Upload main image / gallery image and upload thumbnail photo)

21. Fill in the PRODUCT VIDEO if any

22. Contents of PRODUCT VARIATION (color & size)

23. Fill in PRODUCT PRICE & STOCK

24. Fill in the PRODUCT DESCRIPTION

25. Fill in PDF Verification if you have a PDF file

26. Contents of SEO Meta Tags (Front Title / Store Name, Description, Front Image)

27. CLICK ADD NEW PRODUCT

Buy and top up Credit, Game Vouchers, Electricity Tokens, E-Money, to Pay Bills Practically at Hobikoe

Hi Hobber, Hobikoe is here in a practical solution to buy credit online. To make your life easier when it comes to recharging online for 24 hours non-stop, it's enough through the application on the Hobikoe Platform so that Hobbers don't have to be confused anymore when they run out of credit at a crucial moment.

In the midst of Hobbers' busy life in the field of hobbies and very busy activities, surely running out of cellphone credit? Power outages in the middle of the night while checking Hobbers collectibles, or while hunting for collectibles forget to pay bills for water, electricity, internet, Hobikoe is here to answer Hobbers needs with its Payment Point Online Bank feature.

Our service is easy with 3 systems, namely:

Topup your cellphone with just one touch. We provide topup of credit and data from all operators in Indonesia, Tokens and electricity bills, Game Vouchers, E wallets, Gas Payments, PDAM, Credit Finance Payment Services, and Voucher purchases

Have a question or complaint? Hobikoe Customer Service is ready to answer all Hobbers problems. Every day at 08.00 – 17.00 on WhatsApp Service 081227511111

Reliable System

Using the latest technology and infrastructure. Hobbers can rely on Hobikoe for various Hobbers digital payment service needs

It's easy to buy Credit/Data and Pay Bills at Hobikoe. You only need a few steps to buy credit from whatever provider you use.

Visit Hobikoe Platform,

Login using your registered email and mobile number (you can also use a Google or Facebook account), or sign up first if you have never had an account at Hobikoe before.

Select the Credit/Data menu and Pay Bills, enter your ID/Tel No./Game ID/Token followed by the desired nominal.

Click the Payment button.

The payment method is through the Swallow balance in the Hobikoe MarketPlace Account.

Swallow balance is a Hobikoe marketplace digital wallet that contains electronic money that can be directly used for payments at Hobikoe if the balance is filled.

If your swiftlet balance is not enough to make payment transactions on the PPOB Menu, what you need to do is:

Top-up balance

Type nominal

Choose a payment method

Choose manual payment

Choose an available bank

Transfer to Djayadipa account according to the selected bank

Upload proof of transfer

We will confirm the balance top-up that you do 1x24 hours

All stages of online trading, including the process of selling and buying on the Hobikoe.com Online Marketplace Platform, starting from accessing, selecting Products, communicating with Sellers and Hobikoe.com customer service, buying Products, using vouchers, processing payments for Products, sending, receiving, and after-sales service follows the applicable hobikoe.com terms and conditions. The terms of each stage can be found on the Hobikoe.com Platform or notified through our customer service.

The color accuracy, information, or product description displayed on your monitor screen may not match the color or specifications of the Product you receive. Color accuracy on screen may vary depending on lighting, settings or resolution on your monitor screen and Product description may vary due to download error. However, we will try to consistently provide accurate information to ensure that the Products you receive meet your expectations.

Price lists or guides are approximate price comparisons and may or may not represent the same price as bids in a region or on different days/times. For products offered by us or the Seller through market services, the price list or guide is determined and arranged by the Seller. With regard to the Products sold by hobikoe.com, the Buyer cannot confirm the payment price for the product until the order process is carried out on the order confirmation process page. In the event that there is a difference in the price listed in the online catalog with the actual sales price on the order confirmation process page, it is advisable to confirm with our customer service before making payment for a product and under certain conditions, we can make cancellations and other necessary actions to protect rights. -The rights of the Supplier or Seller on the selling price of the product.

When you use the Hobikoe.com Service, you agree to communicate with us electronically such as via email, instant message, telephone, social media, live chat, message center, etc. All forms of electronic communication can be notified, disclosed, and used as evidence as regulated by the applicable laws and regulations of the Republic of Indonesia regarding electronic communications.

All Content in the Hobikoe.com Services, such as text, graphics, logos, icons, images, audio clips, digital downloads, data sets and software are the property of Hobikoe.com and content providers who work with Hobikoe.com, protected by the Copyright Act. Create what happens.

The collection of content contained in the Hobikoe.com Service is the exclusive property of Hobikoe.com and is protected by the applicable Indonesian Copyright Law.

Regarding any abuse of the copyright of Hobikoe.com, it will be resolved legally in the territory of the Unitary State of the Republic of Indonesia.

Images, Words, Names, Phrases, Sentences, Letters, Numbers, Color Arrangements, 3 Dimensional Shapes, Sounds, Holograms, Combinations of these elements and the names of intellectual property rights available on the Hobikoe.com Service are owned by Hobikoe.com or its suppliers or the seller. Such trademarks may not be used for non-Product related matters in any way that causes confusion among users of the Hobikoe.com Platform or harms Hobikoe.com or its suppliers or Sellers.

Where other trademarks are displayed on the Hobikoe.com Platform, which are not trademarks of Hobikoe.com or licensed to Hobikoe.com, you warrant and represent to Hobikoe.com that you have the right to use such trademarks and that use of such trademarks is not infringing. intellectual property rights of a third party.

One or more patents owned by Hobikoe.com are used for the Hobikoe.com Service and are used at all times to enable features in the Hokokoe.com Service. Hobikoe.com services can be operated under one or more patent licenses granted.

Subject to the terms and conditions in this Refund Policy and Goods and Terms of Service, Buyer may apply for the return of the purchased goods (“Items”) and/or refund prior to the expiration of the Hobikoe Guarantee Period.

Hobikoe Guarantee is a service provided by Hobikoe, at the request of the User, to assist the User in dealing with certain conflicts that may arise during the course of the transaction. Users can communicate with each other privately to resolve their conflicts or differences of opinion or contact local authorities to help them resolve disputes that occur before, during or after using the Hobikoe Guarantee.

1. Application for Return of Goods and/or Refund

Buyers may only apply for Return of Goods and/or refund in the following situations:

Goods are not received by the Buyer (up to the specified/promised limit)

the item is defective and/or damaged upon receipt;

The Seller has delivered the Goods that do not match the agreed specifications (eg wrong size, color, etc.) to the Buyer;

Goods delivered to Buyer are materially different from the description provided by Seller in the list of Goods; or

Through a personal agreement with the Seller and the Seller must send confirmation to Hobikoe regarding the agreement.

Buyer's Application must be submitted via link.

Hobikoe akan meninjau setiap permohonan Pembeli kasus per kasus dan, atas kebijakannya sendiri, menentukan apakah permohonan Pembeli berhasil atau tidak.

Jika Pembeli telah memulai tindakan hukum terhadap Penjual, Pembeli dapat memberikan pemberitahuan formal dari pihak yang berwenang kepada Hobikoe untuk meminta Hobikoe terus menahan uang pembelian sampai penetapan resmi tersedia. Atas kebijakannya sendiri yang mutlak, Hobikoe akan menetapkan apakah perlu untuk terus menahan uang pembelian tersebut.

2. Tidak Ada Perubahan Pikiran

Kecuali dinyatakan dalam Kebijakan Pengembalian Dana dan Barang ini, Pembeli tidak boleh mengajukan permohonan pengembalian Barang dan/atau dana melalui Garansi Hobikoe apabila berubah pikiran.

3. Hak Penjual

Ketika Hobikoe menerima permohonan dari Pembeli untuk pengembalian Barang dan/atau pengembalian dana, Hobikoe akan memberi tahu Penjual secara tertulis. Penjual dapat menanggapi permohonan Pembeli sesuai dengan langkah-langkah yang diberikan Hobikoe dalam pemberitahuan tertulis. Penjual harus menanggapi dalam jangka waktu yang ditetapkan dalam pemberitahuan tertulis (“Jangka Waktu yang Ditetapkan”). Apabila Hobikoe tidak mendapatkan tanggapan dari Penjual dalam Jangka Waktu yang Ditetapkan, Hobikoe akan menganggap Penjual tidak memiliki tanggapan atas permohonan Pembeli dan akan melanjutkan untuk menilai permohonan Pembeli tanpa pemberitahuan lebih lanjut kepada Penjual.

Hobikoe akan meninjau setiap tanggapan Penjual secara kasus per kasus dan, atas kebijakannya sendiri, menentukan apakah permohonan Pembeli melawan situasi yang dikemukakan oleh Penjual tersebut berhasil atau tidak.

4. Syarat Mengembalikan Barang

Agar tidak terjadi hal yang merepotkan saat mengembalikan barang, Pembeli harus memastikan bahwa barang, termasuk setiap barang gratis/bawaan seperti aksesoris yang datang bersama dengan barang, harus dikembalikan kepada Penjual dalam kondisi yang diterima oleh Pembeli pada saat pengiriman. Kami akan menyarankan Pembeli untuk mengambil foto dan video barang pada saat diterima.

5. Tanggung Jawab Biaya Pengiriman Barang Yang Dikembalikan

Dalam perihal kesalahan yang tidak terduga dari sisi Penjual (yaitu produk rusak, cacat atau salah dikirimkan ke Pembeli), Penjual atau Pembeli akan menanggung biaya pengiriman pengembalian Barang bergantung pada kesepakatan Penjual dan Pembeli

Dalam perihal di mana Penjual dan Pembeli mempersengketakan siapa pihak yang bertanggung jawab atas biaya pengiriman Barang yang dikembalikan, Hobikoe atas kebijakannya sendiri akan menentukan siapa pihak yang akan bertanggung jawab atas biaya pengiriman pengembalian Barang.

6. Pengembalian Dana

Terms & conditions may be changed and/or updated from time to time without prior notice. Hobikoe recommends that you read carefully and check this Terms & Conditions page from time to time for any changes. By continuing to access and use the Hobikoe service, the user is deemed to have agreed to the changes in the Terms & Conditions.