Customer Privacy

PAYMENT METHOD

What payment methods support transactions?

Hobikoe supports a total of 2 payment options, namely via bank transfer & OVO, ShopeePay and Dana Apps

• Bank transfer

Buyers can buy products at Hobikoe using the bank transfer payment method (check manually). Banks that have collaborated with Hobikoe Marketplace are: BCA, MANDIRI, BNI, BRI, BANK PERMATA, BANK SAHABAT SAMPOERNA, BANK CIMB NIAGA, BANK SYARIAH INDONESIA, BANK JABAR BANTEN.

• Electronic Payment

This app is a new solution to pay online shopping. Can be used directly to make payments at Hobikoe, if the balance is available, sufficient. Applications that have collaborated with Hobikoe Marketplace are: OVO, ShopeePay dan Dana.

What can I do if my payment fails?

If you have made a payment and it fails, Hobikoe provides 2 (two) options for assistance, namely in the Help Ticket Menu application button and by contacting Hobikoe Marketplace Customer Service, including the following details:

• Buyer's Username 

• Order ID code that is having problems with payment.

The Hobikoe Marketplace Customer Service Team will help process reports received within 1x24 hours, since you submitted the report. You can send via email to cs@hobikoe.com In addition, you can contact Customer Service through the Call Center, please call 08122751111.

Note: Hobikoe Marketplace Customer Service, operates 24 hours Monday to Sunday including National Holidays

Will payment be collected before I receive my order, or after I receive the orde

In the Hobikoe Marketplace, you apply payment transactions first. After placing an order in the Hobikoe Marketplace Application, you will get an invoice in the form of details of the goods ordered along with the nominal payment. Which will automatically be saved in the purchase history menu in your Hobikoe Marketplace Application homepage. So when you have free time, you can make payments through the payment system provided by the Hobikoe Marketplace.

Hobikoe Marketplace provides a payment deadline of 3*24 hours for you to pay for your ordered goods. This method provides an opportunity for you to re-check your ordered items. After that you can confirm via delivery or upload proof of transaction to the Hobikoe Marketplace, it is a requirement in the Hobikoe Marketplace transaction process. After you process the payment and upload the proof of the transaction, then the Hobikoe Marketplace team will check the payment transaction if it is appropriate, then the Hobikoe Marketplace Team will immediately contact the seller to send your ordered item

PAYMENT

Hobikoe Marketplace makes it easy for customers to make every transaction by providing payment methods, namely through Bank Transfer Payments and through electronic money.

You can make payments via bank transfer or via electronic money

Manual transfer to account using Virtual Account or via Hobikoe Marketplace electronic money.

The steps are as follows:

After you add the product to the cart, select continue payment > recheck your order > continue shipping > select the delivery destination address > proceed to shipping info > continue > select the type of delivery > next you will receive an invoice summary then click on the box “I agree with terms and conditions, return policy & privacy policy” and select complete order > then you will receive a transaction ID which you will later use if there are problems with payment and delivery of orders > select payment method > select bank transfer / electronic money application (OVO, ShopeePay, Dana) > select the payment bank you want > make a payment using a virtual account > the Hobikoe Marketplace team will handle your problem 1X24 hours 

You can make transfers to the following accounts:

Hobikoe Buyer Policy:

PURCHASE

Purchases must be made on the official Hobikoe website or mobile application. 

Purchases must use the payment method that has been determined by Hobikoe. 

All buyers understand that all products on the Hobikoe website are sold and shipped by registered stores, not by Hobikoe.

Each buyer at the time of making a transaction agrees that:

• Each buyer has read and understood all product information such as description, price, weight, and other information and is responsible for the decision chosen by the buyer.
•  Every buyer understands that the colors listed on the website may be different from the actual colors of the products sold, it depends on the monitor resolution of the device used by the buyer.
•  Errors at the time of purchase such as inputting shipping address errors, nominal transfer errors and other errors are the responsibility of the buyer.
•  Hobikoe does not transfer legal ownership of goods from the Store to the buyer.
• After the buyer checks out and for 1 (one) day the store does not confirm the order, the purchase is canceled and the transaction funds are returned according to the terms and conditions
• Each buyer understands and agrees that the availability of product stock is the responsibility of the store that sells the product.
• If the purchase is canceled by the shop, system or Hobikoe admin then all transaction funds will be returned to the buyer according to the terms and conditions.
• Buyers cannot cancel purchases after the transaction process.

Consignee

It should be understood beforehand that the one who sent the goods was not from Hobikoe.

Goods that have been received and there are no complaints, the buyer must immediately confirm the receipt of goods.

If the buyer does not confirm receipt of the goods after exceeding the time limit of 3 (three) days and the goods have been declared delivered based on information from the delivery service, the purchase process is declared complete and the transaction funds will be forwarded to the store transaction history.

Some things that allow goods to arrive late to the buyer:

Hobikoe is not responsible for the delay in receiving the goods by the buyer.

Delivery of goods is the responsibility of the store and the delivery service chosen by the store.

Error shipping address, this is the responsibility of the buyer, shop or delivery service depending on the error that entered the address.

Items lost during delivery, this is the responsibility of the delivery service.

The goods are still in transit by the delivery service, because the estimated time is not correct, this is the responsibility of the delivery service.

If the delivery service is late, it can be checked from the receipt number given by the store.

Goods have arrived but are not directly received by the buyer concerned.

If the status of the transaction is sent but the goods have not been received by the buyer, then make sure the goods have been received by other parties around such as other family members or closest neighbors.